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Backyard Bikes & Sandwich Shop

Policies & Shipping

Satisfaction Guarantee

We stand behind everything we sell. If for any reason you are not satisfied with your purchase, please let us know. For Trek bikes simply return the bike within 30 days. Please read "Returns" below for more information.

In-Store Pickup

In-store pickup is available for all items, including bikes. Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged. Please keep in mind our business hours, as you will not be able to pick items up on a day that we are close.

Information Security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.

Returns

Currently during COVID we are not processing returns. If you do have an issue, please email (info@backyardbikes.com) or call the shop (262-495-8600).

If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Shipping is not covered by the shop. Merchandise returned that appears worn or used will be subject to a restocking fee. (Labor fees are not refundable, i.e. custom built wheels, clothing etc.) Ship returns via Ground UPS or insured US Mail (we do not accept CODs).

Prices and Information

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!